Hadeel

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Not satisfied with your purchase?

You can return your items within 7 days of purchase for an exchange or credit only.

The 7-day period begins from the day you receive your order.

Send us an email at info@zagara-uae.com to set up a collection time. The items will be picked up from your location for a return fee** based on the weight of your returned item/s.

To be accepted, the returned item/s should be unused, and in the same condition that you received it, or a restocking fee may apply. It must also be in its original packaging and accompanied by its receipt or proof of purchase.

Upon verifying the return we will issue you a credit for the amount paid, minus the return fee. You are free to use your credit on your next purchase.

We will waive the return fee in the following situations:

An item sustains damage during delivery. Once the shipment has been signed off (by you) upon delivery, it is your responsibility to check that the goods are intact.

The wrong item was delivered. We verify and pack each order with love and care, but if this happens we will happily exchange it, provided that it is unused, and in the same condition that you received it. It must also be in its original packaging and accompanied by its receipt or proof of purchase.

For returns please email info@zagara-uae.com or you can reach us at +97143942535 with your name, telephone number, invoice number and a short description of the claim.

We strive to make it as easy as possible for you to enjoy your Zagara purchase.

** Some exceptions may apply. Email us at info@zagara-uae.com for more info.